Decisions
Every hard call I make.
The real log of hard calls I make in running my business, straight from our company brain.
What do we sell a client after the first 90 days are up?
Not a flat monthly retainer. We agree a new scope at day 60, once we can see what is working. An open-ended engagement has no natural checkpoint, so we built one in: every stage has an end date and a fresh decision to make.
Do I build a brand around the work, or put my own name on it?
My name. I was about to spin my newsletter out as its own company, with its own site and logo, and stopped. Splitting it off would have meant building an audience twice.
Do I launch a fifth company, or make it part of one I already have?
Part of the one I have. I was eight days from launching a separate business, and two brands means two websites, two launches, and explaining twice why they are related. It became the paid tier of the newsletter instead.
How should I price a brand new business?
A one-time setup first, then a monthly fee, with video as an add-on. Clients who skip the setup leave the monthly plan early, so the copy pushes the setup hard.
One newsletter a week, or one for each platform?
One per platform. The same issue was going to two audiences that want different things and serving neither. It doubles the work and tells me which one actually brings in readers who stay.
Where should the company keep everything it knows?
Plain text files on a machine I own, with every meeting recorded and every decision written down. Not a wiki, not a database. Files an agent can search beat a smarter system I would not maintain.
Sell my biggest business, or keep building it?
Keep it. The best offer was $1,128,000, which priced it as a service business. Running the accounts on our own software moves the margins toward software margins, and I would rather sell a better business later.
Launching several new businesses at once: hire staff for each, or run them with partners and software?
Partners and software. Each new vertical gets an operating partner with equity and a shared set of AI agents and templated processes, with at most one more hire across all of them. I did not want to hire five or ten people between then and the fourth quarter to make it work.
Start a short-form video company for founders as a separate business?
Yes. I started JOLT as its own company with an operating partner who holds equity, rather than adding video to what I already ran. Short-form video for founders is a different craft, a different buyer, and a different pace, and it deserved its own front door.
Keep the search work as one more service, or make it its own company?
Its own company. I bought the Lore domain, started the LLC, and put a landing page and a free automated site audit in front of it. The work had outgrown being a line item and deserved its own list, its own site, and its own name.
Hire an outside AI firm to build our agents, or build them ourselves?
Build them ourselves. The firms I interviewed were selling one-off bots, and we were already running better ones on our own client work. I aimed the build at a $200 a month self-serve product, with the same agents underneath.
What is the newsletter for: a media business on its own, or the front door to everything else we sell?
The front door. I organized the company around the newsletter as the place founders arrive, with each service behind it built the same way: a free giveaway, a low priced first purchase, then the monthly service. New service lines would come from partners under our brand before we ever hired for them.
Clients kept asking for search and AI search content. Hire for it, or bring in a partner under our brand?
I brought in a trusted friend's search shop under our brand at double their price rather than hiring, because it could start in a week and I had worked with them before. Even doubled it priced well against what clients were already spending with us, so it opened a second reason to buy without anyone new to manage.
Every year the company had launched a new business. Launch another one in 2025, or make this the year of video?
I made the weekly founder interview series on YouTube the year's launch, backed by small in person dinners and retreats, and put reinvestment into the newsletter ahead of starting a fourth business. The plan was for that audience to carry a fund launch the following year.
Where should I, and therefore the company, be based?
I moved to Charleston on a three month trial in July 2025 with a decision point at the end of it. A month in I already thought I had made the right choice: an under the radar city without the problems I had watched pile up in the bigger ones. It became the company's home base.
Run the software and the done-for-you service as two brands, or one?
One brand. I put them on a single site so a buyer would see one business and a client would see one path to growing their account. Combined, with AI in the process, it also had a shot at a software multiple.
- Reversed
Sell my biggest business while it is growing, or keep running it?
I made the sale conditional on one test: if AI could write well enough in a client's voice, I would sell and build the next thing on the new tools. Two weeks later the test passed and I put the business on the market. Fourteen months on I took it off again, because the offers valued it as a service business and I thought it was worth more than that.
Raise my default price from $3,000 to $4,000 a month?
Yes. I made $4,000 the default and added platform credits to it, then added a $6,000 tier with strategy calls and a top tier with dedicated people assigned to the account. When prospects asked for something lower, the old $3,000 suddenly felt cheap to them, which was the point.
If AI assistants start reading everyone's inbox and summarizing newsletters, what happens to a company built on a newsletter?
I decided not to bet the company on the newsletter. Keep growing it and taking sponsor revenue while it lasts, make the other businesses run on referrals and partnerships so they do not depend on it, and reinvest in video and social where the audience relationship survives.
Keep the podcast going, or stop it and put that effort into long form video?
I discontinued the podcast and committed to one long form video a week instead. The podcast had been running since October and was not moving anything; video packaging and topics could, and all three of us spent a week researching outlier videos in our niche to prove it.
Where should the software business put its 2025 growth budget, and what should it call itself?
I picked product-led growth, our own newsletter, and paid social ads as the channels, kept affiliates and podcasts as small side bets, and ruled out cold email entirely. At the same time I repositioned Megaphone from an engagement network to a creator partnership platform, with paid campaigns as the new core product.
How should the software charge: keep taking the whole subscription fee, or switch to account level pricing with a small required minimum?
I moved Megaphone to account level pricing with a required minimum subscription of about $50 a month, treated as a deposit toward what users spend on the platform, instead of pocketing the full subscription and a cut on top. Simpler for the user, and it stops punishing the people who spend the most.
- Reversed
Start a new business helping other newsletters grow their email lists?
Yes. A friend had built an email growth system, we piloted it on my own newsletter, it worked, and within a week we had sold it to other publishers. I spun it up as a new arm of the holding company. Seven months later I moved our clients off it and wound the arm down when the partnership stopped being workable.
Should the software business make a profit, or should the newsletter carry the company while it grows?
I ran Megaphone at breakeven on purpose and let newsletter sponsorships be the company's profit. Every dollar of sponsorship was pure margin, and it bought the software time to find its footing.
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